Frequently Asked Questions
Q: Do you supply free samples before bulk ordering?
A: If the sample quantity is not large, we can apply for free samples. For larger quantities, a cost will be charged, and courier fees are covered by the customer.
Q: How soon can I get my order after payment?
A: Sample orders take 3-7 days. Bulk orders typically take 10-20 days depending on details. As a factory owner, we can speed up urgent orders.
Q: What is the MOQ for OEM/ODM products?
A: Standard MOQ for masks and lip care is 10,000 pieces; other products are basically 1,000 pieces, depending on package complexity.
Q: Are your products effective and safe?
A: Yes, we use safe materials compliant with international cosmetic standards. Extensive R&D and clinical data confirm our products are effective.
Q: Can I make my own brand product with private label?
A: Yes, we offer comprehensive OEM and ODM services including professional advice for domestic and international clients.
Q: Can you provide customized ingredients and compositions?
A: Yes, our RD department can synthesize and test specific ingredients provided they comply with government regulations.
Aura Beauty
